Need Help? Check Out Our FAQ Section

No, Online Mall Mena is a marketplace that allows stores to showcase their products to customers, but we do not facilitate direct transactions. Instead, customers can browse products and then contact the store owner to place an order or make an inquiry.

To place an order, simply visit the store’s page on Online Mall Mena and browse their products. If you find something you’d like to purchase, you can contact the store owner directly using the information provided on their page (such as their phone number, email address, or social media links). They will then guide you through the ordering process, including payment and delivery options.

While Online Mall Mena strives to ensure that all stores on our platform are reputable and trustworthy, it’s always a good idea to do your own research before making a purchase. You can read reviews and ratings from other customers, check the store’s social media pages for customer feedback, or even contact the store owner directly to ask questions and clarify any concerns.

Each store on Online Mall Mena sets its own payment policies, so accepted payment methods may vary. However, many stores accept cash on delivery (COD) or bank transfer. Some may also offer online payment options such as PayPal or credit/debit card payments.

If you have any issues with your order or need to return a product, you should contact the store owner directly to discuss your concerns. They will be able to guide you through the returns process and help resolve any issues. If you are unable to reach a satisfactory resolution with the store owner, you can contact Online Mall Mena customer support for assistance.

Each store on Online Mall Mena sets its own delivery policies, so delivery fees may vary. Some stores may offer free delivery for orders above a certain amount, while others may charge a flat delivery fee or base it on the distance of the delivery address. It’s important to check with the store owner directly to clarify their delivery policies and fees.

Once you’ve placed an order with a store on Online Mall Mena, you can contact the store owner directly to ask for updates on the status of your order. They may be able to provide you with an estimated delivery date or tracking information. Some stores may also provide updates via email or SMS, so be sure to check your inbox for any updates.

Yes, if you’re a store owner based in Lebanon or the Middle East, you can apply to sell your products on Online Mall Mena. Simply visit our “Sell With Us” page and fill out the application form. Our team will review your application and contact you if we require any further information. Please note that we have certain guidelines and requirements for sellers, and we reserve the right to decline any applications that do not meet our standards.

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